What to look for
- Use black for a bright or colored point and white for a dark point. Add the clearest red, green, or blue view.
- Turn off flash. Reduce reflections with room lighting and camera position, not by pressing on the panel.
- Focus on the screen surface, brace the camera, and move physically closer instead of using digital zoom.
- Include one image that identifies the device and one separate image of the serial or service tag if support requests it.
- A screenshot is still useful for ruling software in or out, but it cannot capture a failed physical pixel.
Use this order
- Clean the display safely and set comfortable, ordinary brightness.
- Take a wide photo showing the whole screen and where the defect sits.
- Move closer for a medium shot that still shows nearby edges or landmarks.
- Take a sharp close view on the most revealing color, plus black and white when useful.
- Keep originals with their dates, then add the model, serial, purchase details, dot count, and marked location to the report.
Common questions
Why does the pixel disappear in my photo?
Phone cameras can struggle to focus on a pixel grid or can average a tiny point away. Stabilize the camera, change distance slightly, tap to focus, and try the color with the strongest contrast.
Should I edit or circle the pixel?
Keep the original untouched. You can make a separate annotated copy, but support may need the original file and its metadata.